Privacy Policy

Effective Date: October 24, 2025

At 12th Man Cleaning Solutions, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, request a quote, or use our cleaning services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: such as your name, email address, phone number, and service address when you fill out forms, request estimates, or schedule services.

• Non-Personal Information: such as browser type, device data, and website usage statistics to help us improve our site and services.

2. How We Use Your Information

We use your information to:

• Provide and manage cleaning services.

• Respond to inquiries, quotes, or appointment requests.

• Improve our website and customer experience.

• Communicate updates, promotions, or important service-related notices (only if you opt in).

3. Sharing Your Information

We value your trust and do not sell or rent your information. We may share limited information with:

• Trusted third-party vendors who help us operate our business (such as payment processors or scheduling platforms).

• Legal authorities if required by law or to protect our company’s rights and safety.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website may use cookies or similar technologies to enhance your browsing experience and analyze site traffic. You can disable cookies in your browser settings if you prefer.

6. Your Choices

You have the right to:

• Request access to the personal data we hold about you.

• Ask us to correct or delete your information.

• Opt out of promotional communications at any time.

To make any of these requests, please contact us at The12thManCS@outlook.com

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the effective date listed at the top.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 The12ManCS@outlook.com
📍 Friendswood, TX

Terms & Conditions

Effective Date: October 24, 2025

Welcome to 12th Man Cleaning Services. By scheduling a service, requesting a quote, or using our website, you agree to the following terms and conditions. Please read them carefully.

1. Services

12th Man Cleaning Services provides residential, commercial, and post-construction cleaning services. All services are customized based on the client’s request, as discussed during consultation or booking. We reserve the right to decline services deemed unsafe or outside the scope of our expertise.

2. Appointments & Scheduling

• Appointments are scheduled based on availability and confirmed once details are finalized.

• We request at least 24 hours’ notice for cancellations or rescheduling.

• Late cancellations or missed appointments will incur a cancellation fee based on client’s finalized consultation.

• After-hours or weekend services can be arranged and discussed during consultation.

• Upon completion of the consultation, a finalized agreement shall be executed and signed by both parties. A PDF copy of the signed document will be provided to the client for their records. Clients may request a printed hard copy; however, the original signed document shall remain the property of the Company and will not be released under any circumstance. Requested hard copies will be issued at the Company’s earliest convenience.

3. Access to Property

Clients must ensure safe and reasonable access to the property at the time of the scheduled cleaning. If our team cannot access the property due to locked doors, pets, or unsafe conditions, the appointment may be rescheduled and subject to a service fee.

4. Payment Terms

• A non-refundable 25% down payment is required to confirm all bookings. This amount will be applied toward the total service cost. Services will not be scheduled until the down payment is received. Remaining balance is due upon completion of service.

• Full payment is due at the time of service unless otherwise agreed upon.

• We accept cash and electronic transfers.

• All payments are due in accordance with the terms outlined in the finalized consultation document. Failure to submit payment within the agreed-upon time frame will result in a written notice of non-payment. If payment is not received within seven (7) calendar days following the notice, 12th Man Cleaning Services reserves the right to suspend or terminate services until the outstanding balance is paid in full.

  Unresolved balances will result in additional fees and collection actions, including filing a claim in small-claims court. Clients are responsible for all costs associated with the collection of unpaid invoices, including but not limited to court filing fees and administrative expenses.

  Intentional fraudulent activity—such as submitting false payment information—may be referred to law enforcement for investigation.

5. Satisfaction Guarantee

We take pride in our work and aim for complete client satisfaction. If you are unsatisfied with any aspect of the cleaning, please contact us within 24 hours of service completion so we can address it promptly.

6. Liability

While we take great care during every service, 12th Man Cleaning Services is not liable for:

• Pre-existing damage to property or furnishings.

• Items not disclosed as fragile or valuable.

• Natural wear and tear or damage resulting from improper item condition.
  Clients are encouraged to secure or remove fragile items before service begins.

7. Pets

We love animals! However, for safety and efficiency, please secure pets during cleaning. We are not responsible for pets escaping or being injured during service if left uncontained.

8. Health & Safety

For the safety of our staff and clients, we reserve the right to decline or stop service if hazardous conditions are present (e.g., mold, biohazards, or pest infestations).

9. Website Use

By using our website, you agree not to misuse, copy, or distribute its content. All materials — including logos, images, and text — are the property of 12th Man Cleaning Services and protected under applicable copyright laws.

10. Policy Updates

We may update these Terms & Conditions periodically. The most recent version will always be posted on our website with the effective date listed above.

11. Contact Us

For questions regarding these Terms & Conditions, please contact us:
📧 The12thMS@outlook.com
📍 Friendswood, TX

At 12th Man Cleaning Solutions, we value our clients’ time as much as our own. To ensure we can provide the best service possible, we ask that all cancellations or reschedules be made at least 24 hours in advance of your scheduled cleaning appointment.

• 24-Hour Notice Required: Cancellations made with less than 24 hours’ notice will incur a $50 late cancellation fee or 50% of the scheduled service cost, whichever is greater.

• Same-Day Cancellations or No-Shows: If our team arrives and is unable to access the property, or if service is canceled upon arrival, the full service fee will be charged.

• Rescheduling: You may reschedule without penalty if notice is given at least 24 hours prior to your appointment.

• Emergency Situations: We understand that emergencies happen. Please contact us as soon as possible, and we’ll do our best to accommodate your situation.

Thank you for your understanding and cooperation — this policy helps us serve all our clients efficiently.